TheMarket
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  1. TheMarket
  2. General
  3. FAQ

FAQ

  • Trust & Safety
  • How do I track my order?
  • 1-day.co.nz Enquiries
  • Customer Service Hours
  • How do I return an item/order?
  • Branded Import Products
  • Why was my order cancelled?
  • Bulky shipping fee
  • Recall Process and Policy
  • Merchant (store) verification
  • Product safety standards and unsafe goods
  • Promotions and Pricing Compliance
  • What are Sponsored Products on TheMarket?
  • Best before, use-by, expired – What does it all mean?
  • How do I close my TheMarket.com account?
  • e-Gift Cards
  • Intellectual Property Rights Policy
  • How do I change my account details?
  • Cancelling TheMarket Club membership
  • Can I exchange my items?
  • TheMarket Club FAQs
  • What payment options do we accept?
  • When will I receive my refund?
  • I ordered a product and you have refunded me without delivering it - why?
  • My order/items from my order have arrived damaged
  • I received an incorrect item/order
  • Can I return/exchange a gift I received?
  • How do I apply a coupon to my order?
  • What is ZIP?
  • Are my details secure when shopping online?
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