FAQ
- Trust & Safety
- How do I track my order?
- 1-day.co.nz Enquiries
- Customer Service Hours
- How do I return an item/order?
- Recall Process and Policy
- Merchant (store) verification
- Product safety standards and unsafe goods
- Promotions and Pricing Compliance
- What are Sponsored Products on TheMarket?
- Best before, use-by, expired – What does it all mean?
- How do I close my TheMarket.com account?
- e-Gift Cards
- Intellectual Property Rights Policy
- How do I change my account details?
- Cancelling TheMarket Club membership
- Can I exchange my items?
- TheMarket Club FAQs
- What payment options do we accept?
- When will I receive my refund?
- I ordered a product and you have refunded me without delivering it - why?
- My order/items from my order have arrived damaged
- I received an incorrect item/order
- Can I return/exchange a gift I received?
- How do I apply a coupon to my order?
- What is ZIP?
- Are my details secure when shopping online?
- Do I have to register to order online?
- How do I get in contact with Customer Service?
- How do I return my items for free via a Marketpoint?