Laei Kissel

  • Total activity 27
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Activity overview

Latest activity by Laei Kissel
  • Laei Kissel created an article,

    My order is showing as delivered but I still haven't received it?

    Majority of the time, orders are delivered successfully by various courier services.  However, if you've yet to receive your items ordered after the tracking updates to delivered, please ensure you...

  • Laei Kissel created an article,

    How do I change my account details?

    You may change your TheMarket account details at any time via your User Account page. - Whilst logged in, from TheMarket homepage select your name in the top right-hand corner of the page   - On th...

  • Laei Kissel created an article,

    Cancelling TheMarket Club membership

    You can end your Market Club membership at any time by selecting the Cancel TheMarket Club button on the User Account page of your TheMarket account.   - While logged in, select your name in the to...

  • Laei Kissel created an article,

    Can I exchange my items?

    We do not currently offer exchanges, however you are welcome to return your items as per the guidelines in our Returns Policy.   

  • Laei Kissel created an article,

    When will I receive my refund?

    Please allow 2-5 working days for refunds to clear back to your payment card following an accepted return or cancellation.   For refunds via Zip, please allow up to 7 working days for paid installm...

  • Laei Kissel created an article,

    My order/items from my order have arrived damaged

    We do our very best to ensure that your order(s) arrive to you in excellent condition. If you do receive any items damaged, please take clear photos of the damage, and reach out to our Customer Ser...

  • Laei Kissel created an article,

    I received an incorrect item/order

    Our retailers take great care to ensure correct products are sent out as ordered. In any instance where you have received incorrect items, please follow the steps here to submit a return request. P...

  • Laei Kissel created an article,

    What should I do if my parcel isn't ready for collection at Marketpoint?

    If you have received notification your parcel is ready to collect, but it is not available at the Marketpoint location, please touch base with our Customer Service Team via live chat or submit a re...

  • Laei Kissel created an article,

    How do I apply a coupon to my order?

    Website and Promotional couponsFor coupons available on our website or via a promotion, you can claim via the 'Coupons' link at the top of TheMarket homepage.     Simply locate the Coupon you wish ...

  • Laei Kissel created an article,

    How do I get in contact with Customer Service?

    If you have any questions or can’t find what you are looking for, you may contact our friendly Customer Service Team by submitting a request, or dropping a message via our live chat during operatin...