General

Terms and Conditions

• Terms & Conditions
• Returns Policy - change of mind
• Black Friday Coupon terms 2023
• One New Zealand MarketClub+
• Restricted Products
• Privacy Policy

FAQ

• How does TheMarket work?
• Trust & Safety
• How do I track my order?
• 1-day.co.nz Enquiries
• Customer Service Hours
• How do I return an item/order?

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Delivery

• When will I receive my order?
• Do you ship to overseas addresses?
• Duties and Tax Calculation - International Orders over $1000
• How much will delivery cost?
• MarketPoint Locations (Collections and Returns)
• My order is showing as delivered but I still haven't received it?

See all 8 articles

MarketPoints

• Can someone else collect my order on my behalf from a Marketpoint?
• What should I do if my parcel isn't ready for collection at Marketpoint?
• When collecting my order for a MarketPoint location, what ID is required?
• Why is a collection point not available for my current order?

Campaign Terms and Conditions

• Refer a Friend - Terms and Conditions