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Restricted Products

  • Updated

 

The Marketplace range on The Warehouse is an unique opportunity for customers to find shop from an extended range of goods, sold and supplied by trust Marketplace stores. 

 

All Marketplace items listed for sale must comply with the relevant regulations/laws and standards that apply to that product, any item listed for sale must be safe and fit for it's intended purpose.

 

The below list serves as a guide . Listings may be removed at our discretion where they pose a risk or are otherwise deemed not appropriate for our platform.  Merchants are required to ensure they comply, and independent advice must be sought where clarification is required. 

 

Prior approval required:

If you are offering any of the below for sale, you must seek and obtain approval before listing these for sale. If you are in doubt, please contact Merchant Support for guidance. 

  • Animal and food products – Meet MPI requirements and in some instances hold a Food Safety Plan.
  • Branded/luxury items – Must be genuine and able to provide evidence of authenticity if requested. 
  • Cots – AS/NZS 2172:2003 compliance required
  • Dropshipped goods 
  • Electrical goods – Must comply with AS/NZS standards. 
  • Supplements – NZ standards regarding ingredients, active ingredient levels and claims made.
  • Media (DVDs) - Supplied with an NZ classification rating applied
  • Kids and Baby nightwear categories - Comply with AS/NZS 1249:2014 
  • Toys for children under 36 months - AS/NZS ISO 8124.1:2002 compliance required
  • Sunscreen – Must have evidence of compliance with AS/NZ 2604:2012

Prohibited goods:  

The below items are considered banned, and cannot be listed for sale via The Warehouse.

  • Adult/sexual wellness products (condoms and lubricants allowed with prior approval) 
  • Alcohol – You must not list alcohol for sale
  • Animals
  • Ammunition 
  • Card skimming devices 
  • CCTV footage
  • Cigarette or nicotine replacements including vape products/devices
  • Counterfeit goods. Items that infringe copyright and other intellectual property rights (includes dupes)
  • Contact lenses - correction and decorative 
  • Cot bumpers - products made from material that may suffocate young children 
  • Customs - items per prohibited and restricted list. 
  • Digital currency such as Bitcoin 
  • Digital content or memberships, 
  • Devices or equipment designed to create counterfeit goods or circumvent counterfeit/copyright protection measures
  • Emulators supplied with preloaded content 
  • Fireworks/explosives of any type 
  • Firearms including Airguns (BB and paintball guns)
  • Foreign plugs – goods that require an adaptor to be used in New Zealand
  • Gang paraphernalia/memorabilia/materials
  • Goods covered by Unsafe Goods Notices 
  • Gel/water beads marketed for children (such as Orbeez) 
  • High powered laser pointers.
  • Lottery and raffle tickets
  • New Zealand Emergency Services and/or Law Enforcement agency uniforms - current or past 
  • Novelty lighters
  • Objectional materials and content including imagery and language
    • including but not limited to violence, nudity, racism or discrimination 
  • Prescription medicines/drugs (including veterinary only medicines), includes ingredients that contain prescription or restricted medicine(s) 
  • Plant material(incl. seeds, fresh/dried flowers, untreated wood) and animal products when shipped from outside of New Zealand 
  • Pornographic material including but not limited to DVDs and magazines. 
    • Product imagery that contains nudity including partial nudity 
  • Prong/Pinch collars
  • Radar jammers or other items designed to interfere with law enforcement, traffic control devices/equipment 
  • Recalled goods - any product that is subject to a recall notice. 
  • Recreational drugs and paraphernalia (including where implied use is illegal)
  • Secondhand/used/refurbished goods/floor or display models (without prior approval)
  • Services 
  • Shares, stocks and securities
  • Shoplifting devices 
  • Shock collars/anti-bark collars that deliver a shock to the dog (vibration only versions allowed) 
  • Single use plastics that are banned per Waste Minimisation (Plastic and Related Products) Regulations 2022
  • Stolen goods
  • Sunbeds / tanning beds/ tanning machines 
  • Sustainability claims that are misleading or deceptive (including claims about environmental impact)
  • Tattoo machines/kits/guns/needles & tattoo ink
  • Tickets
  • Unsafe goods - any goods defined as unsafe. 
  • Tobacco/Vape products
  • Weapons or items intended to be used as weapons

 

Regulated items: 

The below items can be listed provided they are compliant with New Zealand regulations, laws and standards.  NOTE, refer above for pre-approval requirements. 

 

Related articles:

Best before, use-by and expired food 

Intellectual Property Rights Policy 

Product safety standards and unsafe goods 

 

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