! Please expect delays with deliveries at this time
Please review delivery timeframes and messages on product pages.
Our main delivery partner NZ Post has advised of delivery delays in Auckland of up to 5 days after dispatch due to significant volumes of parcels being sent in Auckland and COVID operating restrictions.
We encourage you to track your delivery progress via the tracking link in your account and only contacting us if your delivery is overdue by more than 5 working days.
We do our best to keep our sellers expected delivery timeframes updated however there are delays with many of our courier partners.
If you are ordering from one of our international merchants, please expect further delays due to courier delays within their countries and further delays at the border and within the NZ network. You can see the location of where the product will be shipping from on each product page, and the expected delivery timeframe:
Our main partner for delivery of bulky goods has advised TheMarket.com of their Red Light contactless delivery service protocol:
- During the pre-delivery call our bulky courier partner will be asking receiver’s questions around their health status and if any household members are in self-isolation or is currently exhibiting cold and flu like symptoms. Deliveries to these properties will be managed on a case by case basis.
- With all home deliveries when arriving at a residence, drivers will ensure they have sanitised and are wearing the appropriate PPE including masks and gloves. The driver will then knock, step back ensuring 2 metre exclusion zone is in place. This will need to be adhered to at all times between the receiver and the driver.
- Where possible drivers ask for all household members present during the delivery to be wearing a protective mask.
If you live at a rural address you must select the Rural Delivery option in the Checkout for your item to be delivered. Please note that if you don't select Rural Delivery but your order is being delivered to a Rural Address, we may request for the rural delivery fee to be paid before your order is delivered. We must charge this additional fee because rural delivery because couriers are subcontracted to deliver your parcel from the nearest Post Office. These couriers then on-charge this fee to TheMarket.
Will I be safe receiving my delivery?
All of our delivery partners have contact-less delivery for the well-being of both our customers and the couriers. Instead of a physical signature, a verbal signature will be requested, upon confirmation of your name.
Customer and Team well-being
Please be assured that we are working with our stores and our partners to take every precaution to ensure the continued health and well-being of everyone involved with your order.
Please make sure to stay safe and look after your family, friends, and community.
To find out more about the COVID-19 situation in New Zealand we recommend visiting covid19.govt.nz.