Before dropping off your item to a MarketPoint or send your return back to us, please process a return request through our website so we can process your return as quickly as possible.
You can do so my heading to your orders page https://themarket.com/nz/order
Select the order where you would like to return an item:
Select the ‘Return Item’ beside your product
Complete the simple return form, outlining the quantity of returned items, return reasoning and a comment/picture of the return if needed
Once this is done, you will receive your RMA (Return Merchandise Authorization) number. Which you can affix to your parcel (Please don’t attach this directly onto the item packaging), You will then receive a automated email with return instructions.
IMPORTANT NOTE: Be sure to check that your item(s) can be returned. All returns are subject to TheMarket Returns Policy, to view our Return Policy click Here