Yes, you are able to return your order or items from your order within 30 days of receipt.
TheMarket sets the basis for our returns criteria on the Consumer Guarantees Act and Fair Trading Act.
For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective.
Restrictions and exceptions resulting from New Zealand Copyright laws and health and safety issues mean a refund or exchange is only available for the following products if that product is defective:
- Mobile Phones
- Music CD
- PC and Gaming Console Software
- Consumables (perishable products - Health and Beauty/Pharmacy products)
- Jewellery (earrings)
- Printer cartridges (when packaging is open)
If a product is deemed unsatisfactory, we can offer to exchange it for another one (i.e. a different colour or size) or another product for the same value.
Please see our full Returns Policy for more information.