I have been charged for my order twice, what can I do? Paul Bichsel June 23, 2019 22:31 Updated Follow Please contact our Customer Service Team via chat or contact us from the website, who will be more than happy to investigate and provide you with a prompt resolution. Related articles I have been given a gift card, can I use this to place my order? How does ZIP work? How can you contact us? Buyer Guarantee Will I pay tax and duty when ordering from overseas sellers?