In 2021, we established a dedicated Trust & Safety function that collaborates with various stakeholders to safeguard our customers. We remain committed to advancing our Trust & Safety procedures, leveraging emerging technologies and updating our processes to ensure we promptly identify and eliminate any products or content that fall short of our standards. We encourage and welcome customers, rights holders, and other stakeholders to contact us if they have a concern or question about a product that is offered for sale. All reported concerns are investigated and an appropriate action taken
With over 1000 stores offering in excess of 4 million products for sale, we want to ensure we operate a platform that meets customers needs and provides experiences they love.
In the event you spot something you don't think is right, or should not be listed for sale, please let us know by contacting us here.
To read more about the specific elements of our Trust & Safety policy please refer to:
Intellectual Property Rights Policy
Promotions and Pricing Compliance
Product recall Process and Policy